Technical support: Difference between revisions
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=Technical support= | |||
In your personal cabinet on the site you will find the '''Support Services''' section. | |||
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[[File:Скриншот 17-09-2024 | [[File:Скриншот 17-09-2024 004846.jpg]]</br> | ||
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The support section is the main priority section for solving '''individual''' problems. | |||
For example, reports on cheaters should now be left only in the '''support service'''.</br>Be sure to '''attach''' a video to your report.</br> | |||
Without video the chances of punishment is extremely low! We check all your reports anyway, but having '''video evidence''' helps a lot. | |||
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You must have a '''registered''' account to create your requests. | |||
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You can also find '''basic information''' in help for beginners in each tech support section | |||
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Example: | |||
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[[File:Скриншот 17-09-2024 | [[File:Скриншот 17-09-2024 005506.jpg]]</br> | ||
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Then the '''Payment Section''', etc. | |||
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[[File:Скриншот 17-09-2024 | [[File:Скриншот 17-09-2024 005528.jpg]]</br> | ||
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' | Please: don't duplicate Topics on the forum and in tickets at the same time. | ||
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''' | '''Support Services''': | ||
Monday - Friday: ~ 12:00 - 22:00 (times may be changed) | |||
Saturday and Sunday: '''Weekends''' | |||
[[Category:English page]] | |||
[[Category:Website services]] | |||
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Latest revision as of 22:24, 21 October 2024
Technical support
In your personal cabinet on the site you will find the Support Services section.
The support section is the main priority section for solving individual problems.
For example, reports on cheaters should now be left only in the support service.
Be sure to attach a video to your report.
Without video the chances of punishment is extremely low! We check all your reports anyway, but having video evidence helps a lot.
You must have a registered account to create your requests.
You can also find basic information in help for beginners in each tech support section
Example:
Then the Payment Section, etc.
Please: don't duplicate Topics on the forum and in tickets at the same time.
Support Services:
Monday - Friday: ~ 12:00 - 22:00 (times may be changed)
Saturday and Sunday: Weekends