Technical support: Difference between revisions
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=Technical support= | |||
In your personal cabinet on the site you will find the '''Support Services''' section. | In your personal cabinet on the site you will find the '''Support Services''' section. | ||
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[[File: | [[File:Support_en.png]]</br> | ||
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The support section is the main priority section for solving individual problems. | The support section is the main priority section for solving '''individual''' problems. | ||
For example, reports on cheaters should now be left only in the support service. | For example, reports on cheaters should now be left only in the '''support service'''.</br>Be sure to '''attach''' a video to your report.</br> | ||
Be sure to attach a video to your report. | Without video the chances of punishment is extremely low! We check all your reports anyway, but having '''video evidence''' helps a lot. | ||
Without video the chances of punishment is extremely low! We check all your reports anyway, but having video evidence helps a lot. | |||
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You must have a registered account to create your requests. | You must have a '''registered''' account to create your requests. | ||
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You can also find basic information in help for beginners in each tech support section | You can also find '''basic information''' in help for beginners in each tech support section | ||
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[[File: | [[File:Game_questions_en.png]]</br> | ||
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Then the Payment Section, etc. | Then the '''Payment Section''', etc. | ||
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[[File: | [[File:Donate_en.png]]</br> | ||
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Please: don't duplicate Topics on the forum and in tickets at the same time. | Please: don't duplicate Topics on the forum and in tickets at the same time. | ||
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Support Services: | '''Support Services''': | ||
Monday - Friday: ~ 12:00 - 22:00 (times may be changed) | Monday - Friday: ~ 12:00 - 22:00 (times may be changed) | ||
Saturday and Sunday: Weekends | Saturday and Sunday: '''Weekends''' | ||
[[Category:English page]] | |||
[[Category:Website services]] | |||
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Latest revision as of 00:01, 23 November 2024
Technical support
In your personal cabinet on the site you will find the Support Services section.
The support section is the main priority section for solving individual problems.
For example, reports on cheaters should now be left only in the support service.
Be sure to attach a video to your report.
Without video the chances of punishment is extremely low! We check all your reports anyway, but having video evidence helps a lot.
You must have a registered account to create your requests.
You can also find basic information in help for beginners in each tech support section
Example:
Then the Payment Section, etc.
Please: don't duplicate Topics on the forum and in tickets at the same time.
Support Services: Monday - Friday: ~ 12:00 - 22:00 (times may be changed) Saturday and Sunday: Weekends