Technical support: Difference between revisions
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The support section is the main priority section for solving individual problems. | The support section is the main priority section for solving '''individual''' problems. | ||
For example, reports on cheaters should now be left only in the support service. | For example, reports on cheaters should now be left only in the '''support service'''. | ||
Be sure to attach a video to your report. | Be sure to '''attach''' a video to your report. | ||
Without video the chances of punishment is extremely low! We check all your reports anyway, but having video evidence helps a lot. | Without video the chances of punishment is extremely low! We check all your reports anyway, but having '''video evidence''' helps a lot. | ||
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You must have a registered account to create your requests. | You must have a '''registered''' account to create your requests. | ||
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You can also find basic information in help for beginners in each tech support section | You can also find '''basic information''' in help for beginners in each tech support section | ||
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Then the Payment Section, etc. | Then the '''Payment Section''', etc. | ||
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Support Services: | '''Support Services''': | ||
Monday - Friday: ~ 12:00 - 22:00 (times may be changed) | Monday - Friday: ~ 12:00 - 22:00 (times may be changed) | ||
Saturday and Sunday: Weekends | Saturday and Sunday: '''Weekends''' | ||
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Revision as of 22:58, 16 September 2024
In your personal cabinet on the site you will find the Support Services section.
The support section is the main priority section for solving individual problems.
For example, reports on cheaters should now be left only in the support service.
Be sure to attach a video to your report.
Without video the chances of punishment is extremely low! We check all your reports anyway, but having video evidence helps a lot.
You must have a registered account to create your requests.
You can also find basic information in help for beginners in each tech support section
Example:
Then the Payment Section, etc.
Please: don't duplicate Topics on the forum and in tickets at the same time.
Support Services:
Monday - Friday: ~ 12:00 - 22:00 (times may be changed)
Saturday and Sunday: Weekends