Can't run the game? Look here!

Can't run the game? Look here!

launcher doesn't start or error messages occur

• most likely you don't have microsoft net framework 3.5 or higher. you can download it here.
• we also recommend you to check whether your antivirus did not damage game files. delete it or add game folder to exclusions and reinstall the client.
• please read carefully the following guide and add game folder to windows defender exclusions.
• if nothing helps, you will be able to run the game from main.exe, the only thing that will not work is window minimizing.

play button doesn't activate

you need to download the latest update patcher and extract it to the game folder, replacing all required files.

mix.bmd file not found

• most likely, you have extracted the latest update patcher into the wrong folder and trying to run the game from there.
• make sure you are running play.exe or main.exe from the full game folder.

install the latest graphics card driver

just update your graphics card driver to the latest version. if that doesn't help, turn off antialiasing in the launcher settings.

game client crashes after selecting character

• you need to update your graphics card driver to the latest version.
• also, you can try running the game without launcher, but straight with main.exe file, then it should work.

no more characters can be created

• your characters are displayed on the website, but can't see them in game.
• it means, that you have typed your account using wrong letter case. for example, i receive the following message, when i enter "bel4enak" instead of "bel4enak". those are two different accounts.
• letter case in your account is saved when you enter the game for the first time and create a character.
• for example, when entered the game for the first time, i typed my account as "bel4enak" and created a character there. that means from now on i will need to always type "bel4enak" when entering my account.
• if you forgot which letters in your account are lower case or upper case

launcher has failed connection to the update server

• you need to download the latest update patcher. extract it to the game folder, replacing all required files. if that doesn't help.
• make sure you don't have a firewall that might block an internet connection.

game client freezes or crashes after launch

• make sure that the game client is installed on the same disk as your windows system, usually it is "disc c:".
• it's recommend to use standard path when installing game client: "с:\games\bless bless universe"

game window closes after entering login and password (or the second it launches)

• set the following settings in launcher: Fog - on

game window closes after entering login and password

• make sure in your internet explorer work offline mode is disabled:
• if you have version 9:
• in the internet explorer 9 window press f10 of the keyboard to enable menu bar -> press "file", then - "work offline" -> make sure "work offline" option is disabled - there is no check mark opposite to it.

-

• if you have version 11:
• in the internet explorer 11 window press gear icon "service" and choose "internet options" -> browser settings window will open - go to "advanced" and press settings reset button - "reset..."

during the load displays following error: "error data/world/encterain 74.obj file corrupted"

• add game folder to exclusions of your antivirus, especially at windows defender. full guide on how to do that.
• or the short version of the guide: windows settings -> update & security -> windows security -> virus & thread protection -> virus & thread protection settings.
• at the bottom there will be "exclusions" and there you have to press "add or remove exclusions".
• choose game folder and extract patcher into it.

after starting the launcher, it shows: can't reach this page and changes its appearance

• our launcher happens to conflict with other Bless Universe launchers.
• delete all the extraneous bless universe launchers from your pc. download patcher and extract it to the game folder, replacing game files.

when teleporting to devias, game crashes, and it keeps crashing when you try to enter with that character (for weak pc)

• go to the root folder of the game, for example: "c:\games\bless universe". open data folder. in it, find and delete object3 folder.
• download this archive. extract it to the data folder. at the end, you should have a new object3 folder with files from archive.

after you choose the server, the game writes: you are disconnected from the server.

• disconnect could mean that your or your company's ports are closed. check for their availability.

additional tips

• always run your client with administrator rights.
• new client does not support avanta and elite clickers, so work with launched clickers is not guaranteed.
• our game client runs perfectly on clean windows 7, 8 or 10 operating systems.
• some old nvidia graphics cards might have some issues supporting antialiasing feature, so turn off this parameter, until we find the solution of the problem.
• antivirus avast, avg and bitdefender are not compatible with our game client. we recommend using microsoft security essentials.