MU Bless Online Wiki/en: Difference between revisions

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<languages></languages>
<languages></languages>
=Official MU Bless Online Wikipedia=
=Official MU Bless Online Wikipedia=
__NOTOC__
<div>
<div>
<div class="logo_div">
[[File:Bless logo.png|300px|alt=Alt text|title=Go to main page|link=https://mu.bless.gs/]]
<p>Welcome to the official MU Bless Online Wikipedia, an established source of info on the MU Bless Online™ project.
</p>


</div>
</div>
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<table class="main_table">
<table class="main_table">
<tr>
<tr>
<td style="width:66%;position:relative">
<td class="no_dots" style="width:66%;position:relative">
<div>
MU Bless Online is a computer isometric medieval fantasy MMORPG game. One of the most interesting and easy-to-learn classic RPG games, which does not stand still, but is constantly improved and expanded. Over its long history it has gathered a huge fan base all over the world, who play it, regardless of race, nationality or religion.
<div>
<div>
MU Bless Online is a computer isometric medieval fantasy MMORPG game. One of the most interesting and easy-to-learn classic RPG games, which does not stand still, but is constantly improved and expanded. Over its long history it has gathered a huge fan base all over the world, who play it, regardless of race, nationality or religion. Our server has been operating since 2009, more than 10 years without wipes.
</div>
<div class="project_settings">
<div class="project_settings">
<div><span class="plainlinks">[[Project settings]]<span></div>
<div><span class="plainlinks">[[Project settings]]<span></div>
<div>[[Our servers]]</div>
<div>[[Our servers]]</div>
<div><span class="plainlinks">[[Bless world features]]<span></div>
<div><span class="plainlinks">[[Bless world features]]<span></div>
<div>[[Video Guides]]</div>
</div>
</div>
</td>
</td>
<td style="vertical-align:top;">
<td class="no_dots" style="vertical-align:top;">
<div class="title" style="pointer-events: none;">
<div class="title" style="pointer-events: none;">
[[File:Start.png]] Start playing
[[File:Start upscale.png]] Start playing
</div>
</div>
You can download the game on <span class="plainlinks">[https://mu.bless.gs/en/index.php?page=files our website]</span>
You can download the game on <span class="plainlinks">[https://mu.bless.gs/en/index.php?page=files our website]</span>
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</div>
</div>


<div style="width:100%; display:flex; position:relative;">
<h4 class="h4_main">Game process</h4>
__TOC__
<div style="margin-left:auto">
<youtube width="286px" height="170px">https://www.youtube.com/watch?v=25Gu91j3yIo&ab_channel=BlessUniverse</youtube>
</div>
<div class="video_guides">
[[File:Video Guides img11.png|link=https://wiki.bless.gs/index.php?title=Video_Guides]] <div style="display:inline;margin-left:3px">[[Video Guides]]</div></div>
</div>
 
====Game process====
<table class="main_table">
<table class="main_table">
<tr>
<tr>
<td style="width:25%">
<td style="width:25%">
<div class="title" style="pointer-events: none;">
<div class="title" style="pointer-events: none;">
[[File:Beginning.png]] For newbies
[[File:Beginning upscaled.png]] For newbies
</div>
</div>
<ul>
<ul>
<li>[[How to start playing]]</li>
<li>
<li>
[[In-game commands]]
[[In-game commands]]
</li>
</li>
<li>
<li>
[[Controls and communication]]
[[Controls and settings]]
</li>
</li>
<li>
<li>
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</li>
</li>
<li>
<li>
[[Cash Shop]]
[[Cash Points & Cash Shop]]
</li>
</li>
<li>
<li>
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</ul>
</ul>
</td>
</td>


<td style="width:25%">
<td style="width:25%">
<div class="title" style="pointer-events: none;">
<div class="title" style="pointer-events: none;">
[[File:Lategame.png]] Advanced
[[File:Advanced upscaled.png]] Advanced
</div>
</div>
<ul>
<ul>
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<li>[[Remastered Harmony Options]]</li>
<li>[[Remastered Harmony Options]]</li>
<li>[[Rankings]]</li>
<li>[[Rankings]]</li>
<li>[[New server promotion mechanics]]</li>
</ul>
</ul>


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<td style="width:25%">
<td style="width:25%">
<div class="title" style="pointer-events: none;">
<div class="title" style="pointer-events: none;">
[[File:Guilds.png]] Guilds
[[File:Guilds upscaled.png]] Guilds
</div>
</div>
<ul>
<ul>
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<li>[[Castle Siege]]</li>
<li>[[Castle Siege]]</li>
<li>[[Updated Castle Siege concept]]</li>
<li>[[Updated Castle Siege concept]]</li>
<li>[[New guild and alliance system concept | Guild Debuff]]</li>
<li>[[Guild Debuff]]</li>
<li>[[CS second place determination formula]]</li>
<li>[[CS second & third place determination formula]]</li>
<li>[[Clan Team Deathmatch]]</li>
<li>[[Clan Team Deathmatch]]</li>
<li>[[Ruling Valley of Loren and Land of Trials]]</li>
<li>[[Ruling Valley of Loren and Land of Trials]]</li>
</ul>
</td>
<td style="width:25%">
<div class="title" style="pointer-events: none;">
[[File:Community_min.png]] Guides from our community
</div>
<ul>
<li>[[How to start playing]]</li>
<li>
[[Bonuses Tax optimization - how to pay less tax]]
</li>
<li>
[[For newbies. Doing quests with timing monsters]]
</li>
<li>[[Rankings, TDM, Set bonus, +14/15 uplevel price]]</li>
<li>[[How to record video]]</li>
</ul>
</ul>
</td>
</td>
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</table>
</table>


====Loot and activities====
<h4 class="h4_main">Loot and activities</h4>
<table class="main_table">
<table class="main_table">
<tr>
<tr>
<td style="width: 33.3%">
<td style="width: 33.3%">
<div class="title" style="pointer-events: none;">
<div class="title" style="pointer-events: none;">
[[File:Events min.png]] Events
[[File:Events upscaled.png]] Events
</div>
</div>
<ul>
<ul>
<li>
<li>
[[In-game events schedule]]
[[Everyday basic events]]
<ul>
<li>
<li>
[[Devil Square]]
[[Devil Square]]
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<li>[[Lorencia Fortress]]</li>
<li>[[Lorencia Fortress]]</li>
<li>[[Devias Fortress]]</li>
<li>[[Devias Fortress]]</li>
<li>[[Castle Deep Event]]</li>
</ul>
</ul>
</li>
</li>
</ul>
</td>
</td>
<td style="width: 33.3%">
<td style="width: 33.3%">
<div class="title" style="pointer-events: none;">
<div class="title" style="pointer-events: none;">
[[File:Encyclopedia min.png]] Encyclopedias
[[File:Encyclopedia.png]] Encyclopedias
</div>
</div>
<ul>
<ul>
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<td style="width: 33.3%">
<td style="width: 33.3%">
<div class="title" style="pointer-events: none;">
<div class="title" style="pointer-events: none;">
[[File:Items min.png]] Items
[[File:Items upscaled.png]] Items
</div>
</div>
<ul>
<ul>
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</table>
</table>


====Chaos machine recipes====
<h4 class="h4_main">In-game craft recipes</h4>
<table class="main_table">
<table class="main_table">
<tr class="grid-container">
<tr class="grid-container">
<td style="width:33.3%" class="grid-item">
<td style="width: 25%">
<div class="title">
[[File:Customs upscaled.png]] Starting pets
</div>
<div class="wings_pets_wrap wings_wrap" >
<ul>
<li class='weaponsli'>[[File:Dark horse upscale.png|class=equip_wings_pets dark_horse|link=[[Dark Horse]]]][[Dark Horse]]</li>
<li class='weaponsli'>[[File:Dark Raven upscale.png|class=equip_wings_pets dark_raven|link=[[Dark Raven]]]][[Dark Raven]]</li>
</ul>
</div>
</td>
<td style="width: 25%" class="grid-item">
<div class="title" style="text-align: center;">
<div class="title" style="text-align: center;">
[[File:Weapons_min.png|link=https://mu.bless.gs/index.php?page=items]] <span class="plainlinks">[https://mu.bless.gs/index.php?page=items Weapons]<span>
[[File:Weapons upscaled.png|link=https://mu.bless.gs/index.php?page=items]] <span class="plainlinks">[https://mu.bless.gs/index.php?page=items Weapons]<span>
</div>
</div>
<div class="weapons_wrap" style="pointer-events: none;">
<ul>
[[File:Chaos Greataxe resized.png|class=equip_img chaos_greataxe|link=[[Chaos Greataxe]]]]
<li class='weaponsli'>[[File:Chaos Greataxe upscale.png|class=equip_img chaos_greataxe|link=[[Chaos Greataxe]]]][[Chaos Greataxe]]</li>
[[File:Wild nature bow resized.png|class=equip_img wild_nature_bow|link=[[Wild nature bow]]]]
<li class='weaponsli'>[[File:Wild nature bow upscale.png|class=equip_img wild_nature_bow|link=[[Wild nature bow]]]][[Wild nature bow]]</li>
[[File:Wild Nature Crossbow resized.png|class=equip_img wild_nature_crossbow|link=[[Wild Nature Crossbow]]]]
<li class='weaponsli'>[[File:Wild Nature Crossbow upscale.png|class=equip_img wild_nature_crossbow|link=[[Wild Nature Crossbow]]]][[Wild Nature Crossbow]]</li>
[[File:Divine Sword of Archangel resized.png|class=equip_img divine_sword_of_archangel|link=[[Divine Sword of Archangel]]]]
<li class='weaponsli'>[[File:Divine Sword of Archangel upscale.png|class=equip_img divine_sword_of_archangel|link=[[Divine Sword of Archangel]]]][[Divine Sword of Archangel]]</li>
[[File:Dragon Staff of Archangel resized.png|class=equip_img dragon_staff_of_archangel|link=[[Dragon Staff of Archangel]]]]
<li class='weaponsli'>[[File:Dragon Staff of Archangel upscale.png|class=equip_img dragon_staff_of_archangel|link=[[Dragon Staff of Archangel]]]][[Dragon Staff of Archangel]]</li>
[[File:Imperial Dragon Shield resized.png|class=equip_img imperial_dragon_shield|link=[[Imperial Dragon Shield]]]]
<li class='weaponsli'>[[File:Imperial Dragon Shield upscale.png|class=equip_img imperial_dragon_shield|link=[[Imperial Dragon Shield]]]][[Imperial Dragon Shield]]</li>
[[File:Divine Staff of Archangel resized.png|class=equip_img divine_staff_of_archangel|link=[[Divine Staff of Archangel]]]]
<li class='weaponsli'>[[File:Divine Staff of Archangel upscale.png|class=equip_img divine_staff_of_archangel|link=[[Divine Staff of Archangel]]]][[Divine Staff of Archangel]]</li>
[[File:Dragon Crystal Staff resized.png|class=equip_img dragon_crystal_staff|link=[[Dragon Crystal Staff]]]]
<li class='weaponsli'>[[File:Dragon Crystal Staff upscale.png|class=equip_img dragon_crystal_staff|link=[[Dragon Crystal Staff]]]][[Dragon Crystal Staff]]</li>
[[File:Dragonbone Blade resized.png|class=equip_img dragonbone_blade|link=[[Dragonbone Blade]]]]
<li class='weaponsli'>[[File:Dragonbone Blade upscale.png|class=equip_img dragonbone_blade|link=[[Dragonbone Blade]]]][[Dragonbone Blade]]</li>
[[File:Imperial Dragon Blade resized.png|class=equip_img imperial_dragon_blade|link=[[Imperial Dragon Blade]]]]
<li class='weaponsli'>[[File:Imperial Dragon Blade upscale.png|class=equip_img imperial_dragon_blade|link=[[Imperial Dragon Blade]]]][[Imperial Dragon Blade]]</li>
[[File:Doombringer resized.png|class=equip_img doombringer|link=[[Doombringer]]]]
<li class='weaponsli'>[[File:Doombringer upscale.png|class=equip_img doombringer|link=[[Doombringer]]]][[Doombringer]]</li>
[[File:Celestial Staff resized.png|class=equip_img celestial_staff|link=[[Celestial Staff]]]]
<li class='weaponsli'>[[File:Celestial Staff upscale.png|class=equip_img celestial_staff|link=[[Celestial Staff]]]][[Celestial Staff]]</li>
<li class='weaponsli'>[[File:Heavens Divider upscale.png|class=equip_img heavens_divider|link=[[Heaven's Divider]]]][[Heaven's Divider]]</li>
<li class='weaponsli'>[[File:Chaos Great Staff upscale.png|class=equip_img chaos_great_staff|link=[[Chaos Great Staff]]]][[Chaos Great Staff]]</li>
<li class='weaponsli'>[[File:Great Basilisk Staff upscale.png|class=equip_img great_basilisk_staff|link=[[Great Basilisk Staff]]]][[Great Basilisk Staff]]</li>
</ul>
</td>
</td>
<td style="width:33.3%" class="grid-item">
<td style="width: 25%;" class="grid-item">
<div class="title">
<div class="title">
[[File:Wings_min.png|link=https://wiki.bless.gs/index.php?title=Wings]] <span class="plainlinks">[[Wings]]</span>
[[File:Wings upscaled.png|link=https://wiki.bless.gs/index.php?title=Wings]] <span class="plainlinks">[[Wings]]</span>
</div>
</div>
<div class="wings_pets_wrap wings_wrap" style="pointer-events: none;">
<div class="wings_pets_wrap wings_wrap" >
[[File:BK1.png|class=equip_wings_pets]]
<ul>
[[File:SM1.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:BK1 upscaled.png|class=equip_wings_pets BK1|link=[[Wings of Satan]]]][[Wings of Satan]]</li>
[[File:Elf1.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:SM1 upscale.png|class=equip_wings_pets SM1|link=[[Wings of Heaven]]]][[Wings of Heaven]]</li>
[[File:BK2.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:Elf1 upscale2.png|class=equip_wings_pets Elf1|link=[[Wings of Fairy]]]][[Wings of Fairy]]</li>
[[File:SM2.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:BK2 upscaled.png|class=equip_wings_pets BK2|link=[[Wings of Dragon]]]][[Wings of Dragon]]</li>
[[File:ELF2.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:SM2 upscale.png|class=equip_wings_pets SM2|link=[[Wings of Soul]]]][[Wings of Soul]]</li>
[[File:MG2.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:ELF2 upscale.png|class=equip_wings_pets ELF2|link=[[Wings of Spirit]]]][[Wings of Spirit]]</li>
[[File:DL2.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:MG2 upscale.png|class=equip_wings_pets MG2|link=[[Wings of Darkness]]]][[Wings of Darkness]]</li>
[[File:BK3.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:DL2 upscaled.png|class=equip_wings_pets DL2|link=[[Cape of Lord]]]][[Cape of Lord]]</li>
[[File:SM3.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:BK3 upscaled.png|class=equip_wings_pets BK3|link=[[Wings of Storm]]]][[Wings of Storm]]</li>
[[File:Elf3.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:SM3 upscale.png|class=equip_wings_pets SM3|link=[[Wings of Eternal]]]][[Wings of Eternal]]</li>
[[File:MG3.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:Elf3 upscale.png|class=equip_wings_pets Elf3|link=[[Wings of Illusion]]]][[Wings of Illusion]]</li>
[[File:DL3.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:MG3 upscale.png|class=equip_wings_pets MG3|link=[[Wings of Ruin]]]][[Wings of Ruin]]</li>
[[File:BK4.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:DL3 upscaled.png|class=equip_wings_pets DL3|link=[[Cape of Emperor]]]][[Cape of Emperor]]</li>
[[File:SM4.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:BK4 upscaled.png|class=equip_wings_pets BK4|link=[[Wings of Conqueror]]]][[Wings of Conqueror]]</li>
[[File:BK5.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:SM4 upscale.png|class=equip_wings_pets SM4|link=[[Wings of Devil & Angel]]]][[Wings of Devil & Angel]]</li>
[[File:SM5.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:BK5 upscaled.png|class=equip_wings_pets BK5|link=[[Wings of Flame God]]]][[Wings of Flame God]]</li>
[[File:ELF5.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:SM5 upscale.png|class=equip_wings_pets SM5|link=[[Wings of Elysium]]]][[Wings of Elysium]]</li>
[[File:MG5.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:ELF5 upscale.png|class=equip_wings_pets ELF5|link=[[Wings of Celestial Body]]]][[Wings of Celestial Body]]</li>
[[File:DL5.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:MG5 upscale.png|class=equip_wings_pets MG5|link=[[Wings of Annihilation]]]][[Wings of Annihilation]]</li>
<li class='weaponsli'>[[File:DL5 upscaled.png|class=equip_wings_pets DL5|link=[[Cloak of Dominator]]]][[Cloak of Dominator]]</li>
</ul>
</div>
</div>
</td>
</td>
<td style="width:33.3%" class="grid-item">
<td style="width: 25%; "" class="grid-item">
<div class="title">
<div class="title">
[[File:Pets min.png|link=https://wiki.bless.gs/index.php?title=Pets]] <span class="plainlinks">[[Pets]]<span>
[[File:Pets upscaled.png|link=https://wiki.bless.gs/index.php?title=Pets]] <span class="plainlinks">[[Pets]]<span>
</div>
</div>
<div class="wings_pets_wrap pets_wrap" style="pointer-events: none;">
<div class="wings_pets_wrap pets_wrap" >
[[File:Red fenrir small.png|class=equip_wings_pets]]
<ul>
[[File:Blue Fenrir small.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:Red fenrir upscale.png|class=equip_wings_pets red_fenrir|link=[[Red fenrir]]]][[Red fenrir]]</li>
[[File:Black Fenrir small.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:Blue fenrir upscale.png|class=equip_wings_pets blue_fenrir|link=[[Blue Fenrir]]]][[Blue Fenrir]]</li>
[[File:Violet Fenrir small.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:Black fenrir upscale.png|class=equip_wings_pets black_fenrir|link=[[Black Fenrir]]]][[Black Fenrir]]</li>
[[File:Golden Fenrir small.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:Violet fenrir upscale.png|class=equip_wings_pets violet_fenrir|link=[[Violet Fenrir]]]][[Violet Fenrir]]</li>
[[File:Elite horse small.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:Elite horse upscale.png|class=equip_wings_pets elite_horse|link=[[Elite horse]]]][[Elite horse]]</li>
[[File:Shadowmere small rotate.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:Shadowmere upscale.png|class=equip_wings_pets shadowmere|link=[[Shadowmere]]]][[Shadowmere]]</li>
[[File:Hellion.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:Hellion upscale.png|class=equip_wings_pets hellion|link=[[Hellion]]]][[Hellion]]</li>
[[File:Spirit of Guardian png.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:Spirit of Guardian upscale.png|class=equip_wings_pets spirit_of_guardian|link=[[Spirit of Guardian]]]][[Spirit of Guardian]]</li>
[[File:Demon png.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:Demon upscale.png|class=equip_wings_pets demon|link=[[Demon]]]][[Demon]]</li>
[[File:Seraph png.png|class=equip_wings_pets]]
<li class='weaponsli'>[[File:Seraph upscale1.png|class=equip_wings_pets seraph|link=[[Seraph]]]][[Seraph]]</li>
</ul>
</div>
</div>
</td>
</td>
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</table>
</table>


====Website craft====
<h4 class="h4_main">Website personal account</h4>
<table class="main_table">
<table class="main_table">
<tr>
<tr>
<td>
<td style="width: 50%">
<div class="title">
<div class="title">
[[File:Craft min.png|https://wiki.bless.gs/index.php?title=Website_craft_recipes]] [[Website craft recipes]]
[[File:Services upscaled.png|link=https://wiki.bless.gs/index.php?title=Services_overview]] [[Services overview]]
</div>
</td>
</tr>
</table>
 
====Website personal account====
<table class="main_table">
<tr>
<td style="width: 33.3%">
<div class="title">
[[File:Services min.png|link=https://wiki.bless.gs/index.php?title=Services_overview]] [[Services overview]]
</div>
</div>
<ul>
<ul>
Line 339: Line 316:
[[Achievements]]
[[Achievements]]
<ul>
<ul>
<li>
[[Power Buff]]
</li>
</ul>
</ul>
</li>
</li>
Line 351: Line 325:
</li>
</li>
</ul>
</ul>
</td>
<td style="vertical-align:middle;">
<div class="title">
[[File:Custom upscaled.png|https://wiki.bless.gs/index.php?title=Website_craft_recipes]] [[Website craft recipes]]
</div>
</td>
</td>
</tr>
</tr>
</table>
</table>


====Popular questions and issues solving====
<h4 class="h4_main">Popular questions and issues solving</h4>
<table class="main_table">
<table class="main_table">
<tr>
<tr>
<td>
<td class="no_dots">
<div class="title" style="pointer-events: none;">
<div class="title" style="pointer-events: none;">
[[File:Troubleshooting min.png]] Troubleshooting
[[File:Troubleshooting upscaled.png]] Troubleshooting
</div>
</div>
<span class="plainlinks">'''Most of the login issues are caused by antivirus/Windows Defender'''. [[Adding game to the exclusions of the Windows Defender | Simple way to fix them]]</span>
<span class="plainlinks">'''Most of the login issues are caused by antivirus/Windows Defender and can be fixed by simply [[Adding game to the exclusions of the Windows Defender | adding game to exclusions]]''' </span>
<ul>
<ul>
<li>
<li>
Line 388: Line 367:
<td style="vertical-align:middle; width:33.3%">
<td style="vertical-align:middle; width:33.3%">
<div class="title">
<div class="title">
[[File:FAQ min.png|link=https://wiki.bless.gs/index.php?title=Frequently_asked_questions]] <span class="plainlinks">[https://wiki.bless.gs/index.php?title=Frequently_asked_questions FAQ & Popular issues]</span>
[[File:FAQ upscaled.png|link=https://wiki.bless.gs/index.php?title=Frequently_asked_questions]] <span class="plainlinks">[https://wiki.bless.gs/index.php?title=Frequently_asked_questions FAQ & Popular issues]</span>
</div>
</div>
</td>
</td>

Latest revision as of 10:50, 16 November 2024

Official MU Bless Online Wikipedia

MU Bless Online is a computer isometric medieval fantasy MMORPG game. One of the most interesting and easy-to-learn classic RPG games, which does not stand still, but is constantly improved and expanded. Over its long history it has gathered a huge fan base all over the world, who play it, regardless of race, nationality or religion. Our server has been operating since 2009, more than 10 years without wipes.

Start playing

You can download the game on our website

Invite your friends and earn additional bonuses

Rewards for moving clans

Rewards for streamers

Game process

For newbies

Advanced

Guilds

Loot and activities

Events

Encyclopedias

Items

In-game craft recipes

Starting pets

Website personal account

Popular questions and issues solving

Troubleshooting

Most of the login issues are caused by antivirus/Windows Defender and can be fixed by simply adding game to exclusions

If you are about to give your password to someone, we highly encourage you to use Safe mode and Guest access

You can also request Email change if necessary

Foung a bug? Let us know on Forum

Contact support if you can't resolve your issue